Medical Affairs teams are both central to scientific exchange and held back by fragmented technology. When content, medical information, publications, and research & grants live in different systems, you lose time to workarounds, manual triage, and repeat data entry. It slows down the work that matters.
There’s a better way. Mavens brings together core Medical Affairs products in a modern Medical Affairs Suite built on the secure, scalable, and configurable foundation of Salesforce.
The result: faster responses, cleaner data, and more visibility across Medical Information, Publications Management, and Research & Grants.
Salesforce Is The Right Foundation For Medical Affairs
Salesforce has always been a cloud platform. It’s not a legacy system that evolved into one.
Life Sciences teams benefit from:
Global scale — one platform for one region or hundreds
Enterprise security — validated environments with strong governance controls
Integration-first capabilities — a modern API layer that plays well with your existing tools
Continuous enhancements — platform innovation without disruptive upgrades
Mavens builds purpose-fit Medical Affairs products for Life Sciences on top of that foundation, letting Salesforce handle infrastructure while we focus on the workflows your teams depend on every day.
Medical Information: Your Team Standardized and Scalable
Medical Information is often the first touchpoint for scientific exchange, and it sets the tone for trust. Our approach ensures teams can manage inquiries and safety signals without compromising speed or control.
How Mavens® Medical Information Cloud works:
Full MLR review and approval for medical content
Unified handling of inquiries, AEs, and PQCs under a single interaction
Omnichannel intake (email, web, call centers, regional tools like WeChat)
Configurable workflows across global and regional needs
Audit-ready data with anonymization and 60+ standard QA reports
Outcome: A simplified, compliant process — ready to support diverse markets and product portfolios.
Publications Planning: Smarter Planning and Stronger Publishing
Publishing the right science, to the right audience, at the right time requires coordination across internal teams and external authors. Mavens gives you the structure and flexibility to move faster without losing control.
How Mavens® Scientific Publications Cloud works:
Configurable workflows tailored to abstracts, manuscripts, encores, and publication types
Strategic mapping to Medical Affairs objectives and core claims
Journal and Congress selection tools with weighted scoring and embedded data from Altmetric, Dimensions, Unpaywall, and more
Live collaborative authoring through Microsoft 365 or Google Workspace
Purpose-based access so external authors only see what they need
Outcome: Teams reduce rework, cut time spent chasing versions, and gain real visibility into timelines and impact.
Research & Grants Manager: Every Request Type In Compliance
Grant operations are often the most complex piece of Medical Affairs. Processes vary widely across unsolicited requests, IITs, medical education, charitable giving, and expanded access.
With Mavens, all request types live in one system. Each have dedicated workflows, security, and reporting.
How Mavens® Research & Grants Cloud works:
Program Builder to define roles, stages, and SLAs per program
Requester portal with guided intake and required validation
Collaboration tools to eliminate email handoff delays
Financial integration (e.g., SAP) to automate milestone-driven disbursements
Global data segmentation for markets, products, disease areas
Automatic audit trails for every action and decision
Instead of tools dictating the process, your policies define the workflows and the system enforces them.
Ready to See The Modern Medical Affairs Suite?
Hear from seasoned leaders with 15+ years delivering transformation in global Medical Affairs. In this on-demand webinar, you’ll see exactly how teams modernize workflows and reduce operational risk using Salesforce-powered solutions.
View the On-Demand Webinar of the Modern Medical Affairs Suite
Spend less time managing work and more time advancing science with a modern Medical Affairs Suite for your Medical Affairs team.
