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Client Services

A team to support your team.

Client Services provides our clients with a way to retain our services on an ongoing basis. We’re a trusted partner as you grow, acting as an extension of your team.

Maximizing technology investments

Our consultants will proactively ensure you get the most out of new technology over the long-term and that it contributes meaningfully to your company’s success.



We focus on building long-term relationships and ensuring effective business operations.

Industry expertise

We take a business-oriented approach. Our keen understanding of interdependencies allows us to assist with the planning and sequencing of key capabilities.

Embedded teams

We move beyond just answering tickets to provide a dedicated support team that enhances applications.

Established trust

Our focus is on transparency of planning, monitoring and effective operations of our clients’ platforms.

Why Mavens?

Our long experience innovating cloud solutions for life sciences companies gives us unique insight into business growth. We are a proactive partner who delivers all the value of a consultative approach on a long-term basis.

  • Extending your CRM

    We are a certified Salesforce, Veeva, and IQVIA Partner. Our cloud technology expertise means we can provide solutions beyond the traditional product set.

  • People & process

    We understand that new technology must be absorbed into the organization and we have the people and processes in place to support adoption.

  • Proactive & realistic

    We consider new features that are relevant to you and develop a plan to implement them—moving beyond simply sharing feature updates.

  • Customer-facing

    We are a responsive and accessible extension of your team, with 4-hour response SLAs.

Client Services capabilities

Mavens can assist your team with everything from administrative day-to-day to long-term planning and training.



We’re available to fix bugs and make minor enhancements, create reports, load data, and troubleshoot any failures or issues.

Release management

From planning, testing, and deploying to continuous improvements, the Mavens team can help you build, release and maintain a watertight product.

  • Process
  • Development
  • Impact analysis & investigation
  • Continuous improvement

Planning & guidance

We can help you proactively plan for change, from governance management to business planning to implementation guidance.


Our software experts can execute everything from unit testing to regression testing to OQ and PQ test scripts.


We have in-depth experience with group on-site training, custom curriculums, refresher courses, and new user trainings.



We were Veeva’s first third-party partner and can deliver in-depth expertise with Veeva CRM, Vault, Network, and other applications.


From Health Cloud and Marketing Cloud to custom builds for end-user accessibility, our long history and partnership with Salesforce gives your teams an edge when communicating with HCPs or patients.

  • Medical practices
  • Patient services
  • Commercial practices
  • Communities

Amazon Web Services

We can custom-build applications on Amazon to suit your teams’ needs, and can help you develop a cloud-based, seamless customer service experience through Amazon Connect.


Our platform integrates seamlessly with Veeva and Salesforce applications, along with familiar workflow and network applications like Nintex and Mulesoft.

Platforms you know and trust

Mavens has been innovating on platforms like Veeva and Salesforce for over a decade, and we continue to add new technology partners. Our specific focus on life sciences means we understand your needs and can tailor our solutions to you.