Solutions — Medical Information Cloud

The world’s most advanced medical information solution.

Medical Information Cloud built on Salesforce Service Cloud
Salesforce Healthcare & Life Sciences fullforce solution logo

Medical Information Cloud is a certified Fullforce solution. To learn more, visit the official Fullforce program page.

Overview

Traditional call centers have evolved beyond headsets and phone calls to now include live chat, email, and online submission of requests from consumers and HCPs.

Medical Information Cloud is tailor-made for Life Sciences and proven to work globally. Designed to integrate with Veeva Vault or Salesforce Knowledge, our solution optimizes the call agent’s role by better equipping them to deliver faster, approved responses to consumers and HCPs.

Pharmaceutical companies can better serve HCPs and consumers, as well as gain added visibility into customer activities across channels to gauge customer interests beyond direct interactions.

Functionality

  • Veeva iRep Integration
  • Veeva Vault or Salesforce Knowledge Integration
  • Multi-channel Submission (Email, Web, Phone, Chat, and Mobile)
  • Custom Scratch Pad Logs Agent Notes During Entire Customer Interaction
  • Fulfillment Module
  • Optimized Searching (Including Customized Filters & Preview Functionality
  • Anonymization for Consumer Privacy Regulations
  • Customer Insights and Product Insights
  • Concurrent Support for Multiple Requests via a Single Interaction
  • Case Compliance for Audit Tracking of Fulfillment
  • Post-Fulfillment Customer Data Privatization
Salesforce Community Cloud and Salesforce Service Cloud integration
Veeva CRM and Veeva Vault integration