Traditional call centers have evolved beyond headsets and phone calls to now include live chat, email, and online submission of requests from consumers and HCPs.
Medical Information Cloud is tailor-made for Life Sciences and proven to work globally. Designed to integrate with Veeva Vault or Salesforce Knowledge, our solution optimizes the call agent’s role by better equipping them to deliver faster, approved responses to consumers and HCPs.
Pharmaceutical companies can better serve HCPs and consumers, as well as gain added visibility into customer activities across channels to gauge customer interests beyond direct interactions.
Medical Information Cloud is a certified Fullforce solution. To learn more, visit the official Fullforce program page.