Solutions  — Patient Journey Navigator

Patients’ need for support has risen alongside the cost and complexity of modern therapies. Mavens can equip you with the right tools to be a strong advocate for fast, effective patient care.


Mavens’ Patient Journey Navigator provides a patient centric approach to managing complex therapeutic patient journeys from prescription to reimbursement to adherence. Globally proven and tailored for Life Sciences, Patient Journey Navigator is designed to engage stakeholders across any channel or device, deliver actionable patient insights and provide a fully integrated patient experience.

Patient Journey Navigator is built on Salesforce Health Cloud, powering the contact center and providing enterprise performance, up-time, scalability and compliance.


  • Care plan builder enables the standardization and configuration of patient programs to manage complex patient journeys by therapeutic area, product and geography
  • Care plan UI provides a patient centric experience in a contact center environment
  • Event notifications manage stakeholder communication and issue escalation to the care team and external stakeholders
  • Veeva CRM process and data model alignment ensures support for field sales integration and notifications
  • Fulfillment requests facilitate triage of prescriptions to specialty pharmacies and share
    shipment and status updates to the care team
  • Powered by Salesforce Health Cloud with Salesforce Shield integration delivering auditing, monitoring and encryption capabilities
  • Multi-channel engagement (email, web, phone, chat, sms and mobile)
  • API enabled for development of the most complex integrations
  • Patient and contact center insights supported by real-time reports
  • Veeva Network connector for prescriber and institution mastering, with patient merge and duplicate prevention capabilities
  • Authorization & consent enabling global compliance and managing stakeholder communication preferences

Looking for a modern, multichannel patient engagement platform?