A Better Way To Help Patients Get (And Stay On) Therapies
Mavens® modernizes patient services programs on Salesforce’s Agentforce Life Sciences so patients get what they need.
Create better outcomes fast with an AI-ready solution that’s scalable, flexible, and integrated — built by the team that’s spent 15+ years making patient services solutions that last.See The Difference Patient Services Experts Make
There’s A Better Way To Manage Your Patient Services Programs
When patients are discontinuing faster than they should, it’s time to find a better way to work.
The experts at Mavens® design, build, migrate, launch, and support patient programs on Salesforce’s Agentforce Life Sciences to reduce time to therapy and drive patient adherence. Give your care teams one place to enroll patients, verify benefits, coordinate care, and act before patients discontinue.
About Agentforce Life Sciences for Patient Services
A system that works the way your team actually works.
Disconnected tools, hubs, and call centers are brought together by Mavens®. Whether you’re building from the ground up, migrating from a hub, or moving off a legacy application, our experts architect Agentforce Life Sciences for your patient services team. From infusion and oral therapies, to specialty, rare, ultra-rare, and cell and gene therapies, Mavens has configured and accelerated them all.
15+
years of providing expert CRM and workflow solutions to Life Sciences
50+
active patient programs launched by Mavens with 25 migrated from a hub
1.7m+
US target populations supported, from orphan diseases to Type 1 diabetes
Agentforce Life Sciences for Patient Services
Connected
Integrations layer ties together CTI, fax, SMS, eSign, hub, Veeva, Relay Network, data aggregators, and specialty pharmacies.
Secure
Salesforce Shield underpins every program: PHI encryption, field history tracking, event monitoring, and SOC 1/2/3.
Personalized
Real-time 360 degree patient and HCP profiles let you tailor every interaction for better engagement.
Scalable
Enterprise-grade scalability on Salesforce, supporting growth across brands, programs, and regions.
Adaptable
Configurable to your business, SOPs, and governance model, with role-based access across teams.
AI Powered by Agentforce
Governed AI workflows that identify patient risk, automate benefit verifications, and surface next-best actions.
Agentforce Patient Services AI Features
When you need to do more with less.
Is your current system ready for AI? With Mavens® and Salesforce’s Agentforce Life Sciences, you are. Shift your operations from a functional tool to an intelligent platform that speeds up enrollment with more accuracy, quickly gives you an understanding on patient denials, and proactively identifies patient risk — all directly where your team works day to day.
Intelligent Enrollment Intake
AI turns incoming faxes and forms into complete, accurate enrollments by catching duplicates and surfacing issues.
Automated Denial Assessment
Thoroughly reviews coverage, appeals, reviews, and more documents to assess why denial happened with AI.
Patient Review Agent
Your care team’s AI assistant who can answer questions based on the data of the person in front of them.
Want To Learn More?
Download this one-pager on Mavens for Agentforce Life Sciences Patient Services to learn more about connecting the dots between people, data, and AI.
Talk To The Experts At Mavens
Now is the time to modernize how work gets done for patient services programs. If you want a system that is flexible and secure enough to stand the test of time, work with the team that has 15+ years of commercial and Salesforce experience at Mavens.
See Why The Top 20 Use Mavens