Patient: Product
Patient Journey Navigator
Patients’ need for support has risen alongside the cost and complexity of modern therapies. Mavens can equip you with the right tools to be a strong advocate for fast, effective patient care.
Start with a great plan
Specialty therapies have led to extremely complicated and specific patient journeys. Our platform standardizes the journeys that have the quickest time to exposure for patients, across different therapies and even different indications.
Adapt to every challenge
Each patient journey has unique problems that need novel solutions. From prescription to reimbursement to adherence, Mavens Patient Journey Navigator can help you track and solve many complications that arise—so you can minimize any delays in patient care.
Engage your patients
Patients can communicate with their care team through connected devices and mobile software solutions so you know that they’re adhering to the plan and getting the support they need to stay on track.
Key benefits
Time to therapy
Improve time to therapy with standardized and configurable patient journeys for specialty, rare and personalized therapies.
Productivity
Drive contact center efficiency in a patient-centric manner, delivering a different experience for each care team role.
Improved collaboration
Escalate process blockers and keep stakeholders informed with multichannel event-driven notifications.
Veeva interoperability
Deliver compliant insights directly to field sales through Veeva CRM and iRep.
Fulfillment
Support triage of prescriptions and share shipment and status updates with specialty pharmacy fulfillment.
HUB services
Reduce time to access with integrated applications for real-time electronic benefits investigation and PAP eligibility.
Security
Meet HIPAA compliance requirements and secure PHI/PII with auditing, monitoring, and encryption capabilities provided by Salesforce Health Cloud and Salesforce Shield.
Integration
Simplify integrations with open APIs for external hubs, data warehouses, master data, and electronic benefits providers.
Insights
Own your data, capture qualitative information, analyze the patient journey, and deliver actionable insights.
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Industry-leading solutions built on industry-leading technology platforms. Our solutions are designed using the Salesforce platform, Salesforce Health Cloud, Veeva, Amazon, and others.