As cloud-based systems become the norm, medical information teams and call center agents can instead rely on an integrated, enterprise-level system that delivers exactly the information they need at the moment they need it. Since this system also integrates with consent, content management, and other critical aspects of customer relationships, the information that call agents see is always compliant and approved.
In this video, Jay Seetharaman, a former medical information lead at a top-20 biopharma company, discusses the pivot to the cloud in the industry and the benefits of working with a coordinated, expert team.